Returns & Exchanges
At Shona Joy, we want you to be completely satisfied with your purchase. If your garment isn't quite right, we offer returns for a refund or store credit on all full-priced items within 14 days of delivery.
Initiate Your Return
Visit our online returns portal and enter your order number and email address to select the items you wish to send back.
Prepare Your Package
Carefully pack your items in their original packaging, ensuring all tags are attached and the garments are in unworn, original condition.
Label and Post
Download and print your pre-paid shipping label from the portal, attach it to your parcel, and drop it off at your nearest authorized postal location.
Processing and Refund
Once our warehouse team receives and inspects your return, your refund or store credit will be processed within 5-7 business days.
30-Day Window
Return within 30 days of delivery
Free Returns
Prepaid shipping label provided
Fast Refunds
5-7 business days processing